Moderator: Maria Lexhagen
| Yanzheng Tuo, Lanyu Ning and Aiyuan Zhu | How artificial intelligence will change the future of tourism industry: the practice in China | (FP) |
| Inessa Tyan, Mariemma Yagüe and Antonio Guevara | Blockchain technology’s potential for sustainable tourism | (FP) |
| Karin Högberg | Technostress among hotel employees – a longitudinal study of social media as digital service encounters | (FP) |
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