Moderator: Juho Pesonen
| Dimitrios Buhalis and Iuliia Moldavska | In-room voice-based digital assistants transforming on-site hotel services and guests’ experiences | (FP) |
| Katerina Volchek, Joanne Yu, Barbara Neuhofer, Roman Egger and Mattia Rainoldi | Co-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox | (FP) |
| Davide Calvaresi, Amhed Ibrahim, Jean-Paul Calbimonte, Roland Schegg and Michael Schumacher | The Evolution of Chatbots in Tourism: a Systematic Literature Review | (FP) |
Event Timeslots (1)
Air
-