Moderator: Juho Pesonen

Dimitrios Buhalis and Iuliia MoldavskaIn-room voice-based digital assistants transforming on-site hotel services and guests’ experiences(FP)
Katerina Volchek, Joanne Yu, Barbara Neuhofer, Roman Egger and Mattia RainoldiCo-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox(FP)
Davide Calvaresi, Amhed Ibrahim, Jean-Paul Calbimonte, Roland Schegg and Michael SchumacherThe Evolution of Chatbots in Tourism: a Systematic Literature Review(FP)

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