Moderator: Cody Paris
| Tania Maria Tangit and Rob Law | Mobile Payments, Chinese Tourists, and Host Residents: Are Destination Stakeholders Prepared to Facilitate Mobile Payments? | (SP) |
| Xiao Rui Tie, Hyunae Lee and Namho Chung | Airbnb Host’s Perceptions on Airbnb CSR and Organizational Justice in Airbnb 2.0 | (SP)* |
| Lisa Cain and Katerina Berezina | Robo-tipping: Are customers game? | (SP) |
| Namho Chung, Hee Chung Chung and Qianting Lu | AI based Self-Service Technology Service Failure in Hotel | (SP) |
* = Best Full/Short Paper Candidate
Event Timeslots (1)
Water
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