From Human Touch to Human Tech:
The Challenge of Frictionless Travel beyond COVID-19
The profound impact of COVID-19 holds not least an opportunity: changes such as the digital transformation experience an acceleration and will be the foundation for frictionless travel, which is now being redefined – from amenity to necessity. Safe travel processes, data sharing within platform ecosystems, sustainable solutions, and technology that enhances human interaction are aspects of an evolution we are called to now, as an industry.
You can see PPT slide here.