Hospitality Service & Next Gen Technology
Will Technology in Hospitality make guest interactions obsolete? Questions and answers to this topic often are not effective as they make one compete against the other; the better way to look at this topic is to address how our real challenges such as; global staff shortages, rising payroll costs and an dis-engaging workforce, can be addressed by our industry and how to demand better integrated technology solutions such as cloud, AI, mobility, robots, SSI/DDID etc. for our business strategies.
Our industry is in a unique position of re-invention, outstanding service delivery will always be at the forefront of hospitality, especially luxury and leisure travel, however with our current industry “landscape” there are real challenges to overcome and how service is delivered will evolve. Challenges present opportunities to make our industry more efficient, lean and profitable and deliver outstanding and emotional intelligent service, service from the heart.
We will discuss how to plan guest journeys and how workflows can be automated through next gen technology and better data analysis. The discussion will not provide a one fit all solution, rather provoke the hospitality community to think forward by demanding better technology solutions.