Program

of the ENTER22 e-Tourism Conference

Program

of the ENTER22 e-Tourism Conference

Keynote Speakers

Prof. Caroline Scarles, University of Surrey
Jan Krasnodebski, Expedia

An OTA perspective on traveller preference evolution with the global pandemic

Dr Mimi Li, Hong Kong PolyU

Experiencing the Impressiveness: Emotion and Memory from visiting theme parks

Oscar Haven, iMotions

Biometric Technologies in Tourism

Steve Hood, STR

Global Hotel Industry Update, recovery in progress: An overview of current lodging and tourism industry trends.

Tomi Pienimäki

SDO in Finnair, Finland

Prof Uglješa Stankov, University of Novi Sad

Managing digital well-being in the tourism industry

Dr Vera Shanshan Lin

Zhejiang University, China

Kevin Warner

Corporate Travel Sector

Prof Huang Xiaoting

Experimental Research in Tourism Behaviour

Dr. Rudong Wang, Suzhou Municipal Bureau of Culture, Radio, Television and Tourism

How to Brand a City Around the Globe Effectively Under the Digital Age

Diego Acuna, The Data Appeal Company

Data has a better idea: From targeted marketing, enhanced visitor experiences and improving your sustainability goals

And many more…

TUESDAY, 11 JANUARY, 2022: PhD Workshop Day

Time Zone: UTC+1 Main Hall Room 1 Room 2 Room 3 Room 4
08:30-09:00 PHD WORKSHOP WELCOME
Kasha Minor, Sai Liang, PhD Workshop Chairs
Juho Pesonen, Interim President, IFITT
Hanqin Qiu, Dean and Distinguished Professor, College of Tourism and Service Management, Nankai University.
09:00-10:00 KEYNOTE 1
Speaker: Eva Martin Fuentes, Professor, University of Lleida Moderator: Sai Liang
10:00-11:00 PHD PROPOSAL CLINIC – GO TO ROOMS >>> PHD PROPOSAL CLINIC I ASIA: ARTIFICIAL INTELLIGENCE AND ROBOTICS
Mentor: Chunxiao Li, Penny Chen
1. Customer’s satisfaction on robots, artificial intelligence and service automation (RAISA) in the hotel industry
Fei Wu and Eka Putra
2. A model of adoption of service robot in China during post-pandemic: A three industry comparison
Botian Lei
3. Investigation into the impact of anthropomorphism of tourism service robots and brand personality on customers’ intention of value co-creation
Yingying Du and Hanqin Qiu
4. Effects of value co-creation on tourists’ satisfaction and loyalty
Xinyi Zhang and Vera Shanshan Lin
PHD PROPOSAL CLINIC II ASIA: BIG DATA AND PLATFORM ECONOMY
Mentor: Giancarlo Fedeli, Yukuan Xu
1. Hotel demand forecasting using topic-sentiment analysis
Shiteng Zhong
2. Determinants of Chinese tourists’ intention to share travel experience in WeChat: SEM and fsQCA findings
Guoquan Wang and Hanqin QIu
3. Individual hosts V.s. house agency: Influence of multi-listing hosts on sharing accommodation survival
Lanfei Gao, Hui Li and Sai Liang
4. Designing authentic live streaming experiences: the role of scenario realism in behavioral outcomes
Carla Estefanía Samaniego Chavez
PHD PROPOSAL CLINIC III ASIA: INFORMATION TECHNOLOGY AND CONSUMER BEHAVIOR I
Mentor: Sai Liang, Ning Sun
1. Effect of market order on tourists’ purchase behavior through online review analysis
Yuting Wang, Chunxiao Li and Hui Li
2. Tourism information service experience risk identification and prevention: A multi-case study based on value co-destruction
Jing Wang and Changhong Bai
3. Effects of semiotics on sustainable tourism destinations: Modified place branding model
Minseong Kim, Myung Ja Kim and Chulmo Koo
4. A Study on YouTube content and tourism behavior travel vlogs, festival content subscribers
Na Young Yang and Chulmo Koo
PHD PROPOSAL CLINIC IV ASIA: INFORMATION TECHNOLOGY AND CONSUMER BEHAVIOR II
Mentor: Berta Ferrer Rosell, Beile Zhang
1. Cashless payment, experiential value, and behavioural responses in the hospitality context: The moderating effect of engagement by stakeholders
Yang Ding
2. The different level of tourist perception to promotional message according to the psychological distance in the COVID-19 situation
Hyemin Kim, Jinyoung Kim and Chulmo Koo
3. Adoption of central bank digital currency: From the travelers’ perspectives
Sohyun Yoon, Minsung Kim, Kyoungmin Lee and Jin-young Kim
4. Influence of Chinese Covid-19 prevention performance information sharing of international students in China on vfr’s risk perception and willingness to visit china
Xiaolei Liu, Junjiao Zhang, Qinghui Li and Zhengli Li
11:00 – 11:30 BREAK
11:30-12:30 WORKSHOP OF PUBLISHING PAPERS
Panellist:
Rob Law, Chair Professor, University of Macau
Stan Ivanov, Professor, Varna University of Management
Moderator: Kasha Minor, Sai Liang
13:00-14:00 KEYNOTE 2
How to build a successful academic career in Hospitality and Tourism
Speaker: Cihan Cobanoglu, Chair Professor, University of South Florida
Moderator: Kasha Minor
14:00-15:00 PHD PROPOSAL CLINIC – GO TO ROOMS >>> PHD PROPOSAL CLINIC I EU & US: SMART TOURISM AND SOCIAL MEDIA
Mentor: Juho Pesonen, Katerina Berezina
1. IoT-based smart metering technologies: Using “Reward-as-You-Save” incentive program to promote customers’ pro-environmental behaviors in hotels
Huiling Huang, Stephanie Q Liu and Zeya He
2. How vlog storytelling can trigger prospective tourists’ destination visit intention through emotions? A SOR based theoretical framework
Wenliang Li
3. From Urban Destination to Smart Tourism City: A multi-method study on smart development patterns in city destinations
Stefania Denise Escobar
4. Are virtual reality advertisements better than traditional audiovisual advertisements in destination marketing?
Chunhao Wei and Alecia Douglas
PHD PROPOSAL CLINIC II EU & US: INFORMATION TECHNOLOGY AND CONSUMER BEHAVIOR III
Mentor: Kasha Minor, Katerina Volchek
1. Airbnb host published content matters: exploring post-experience evaluation of gastronomy tourism experiences through predictive modeling
Sijun Liu, Imran Rahman and Pei Xu
2. Measuring residents’ pro-tourism citizenship behavior: Scale development and validation
Huiying Zhang, Xi Leung and Billy Bai
3. Measuring customers’ experiential value co-creation (EVCC) in a virtual community
Xiaoyi Xu
4. How do hospitality employees benefit from service interactions: A social media and mediation analysis mixed methods approach?
Yejia Guo and Baker Ayoun
5. Sustainable Tourism Consumption Through Mindful Transformative Experiences in Immersive Virtual Reality
Muhammad Khogali
15:00-15:30 BREAK
15:30-15:45 AWARD AND CLOSING
Kasha Minor, Sai Liang, PhD Workshop Chairs

WEDNESDAY, 12 JANUARY, 2022: ENTER22 Day 1

Time Zone: UTC+1 Main Hall Room 1: Research Track Room 2: Research Track Room 3: Research Track
07:00-08:00 SESSION 1: TECHNOLOGY
Chair: Kasha Minor
1. Video Game Experiential Marketing in Tourism: Designing for Experiences
Mattia Rainoldi, Arne Van den Winckel, Joanne Yu and Barbara Neuhofer
2. Mixed reality for Generation Z in Cultural Heritage Tourism
Dimitrios Buhalis and Nurshat Karatay
3. Video Games as a Media for Tourism Experience
Yang Junko, Chia-Siang Hsu and Tsong-Zen Liu
SESSION 1: SOCIAL MEDIA & USER-GENERATED CONTENT
Chair: Roman Egger
1. “Better Not Let Me Know”: The Mediating Role of Regret on The Relation Between Social Comparison Discrepancy in Online Hotel Review and Revisit Intention
Sunny Zhenzhen Nong and Lawrence Hoc Nang Fong
2. Analysis of Instagram Users’ Movement Pattern by Cluster Analysis and Association Rule Mining
Zehui Wang, Luca Koroll, Wolfram Höpken and Matthias Fuchs3. * Beyond Influencer Credibility: The Power of Content and Parasocial Relationship on Processing Social Media Influencer Destination Marketing Campaigns
Yi Xuan Ong, Tao Sun and Naoya Ito
SESSION 1: ST: BIG DATA & SMART TOURISM
Chair: Hui Li
1. Data-supported CRM as A Lever for DMO Success: A Social Exchange Relationship Approach
Birgit Bosio and Melanie Scheiber
2. Understanding Preferences in Tourism Email Marketing
Elide Garbani-Nerini, Elena Marchiori, Rossella Reale and Lorenzo Cantoni
3. * Exploring “Planned Serendipity” in Smartphone Related Information Behavior with the Experience Sampling Method
Micol Mieli
08:00-08:30 BREAK BREAK BREAK
08:30-09:30 SESSION 1: DESTINATIONS
Chair: Aurkene Alzua-Sorzabal
1. Personalization of Multi-Day Round Trip Itineraries According to Travelers’ Preferences
Elif Erbil and Wolfgang Wörndl
2. Destinations and Data. State-of-the-art in Switzerland and Liechtenstein
Elide Garbani-Nerini, Elena Marchiori and Lorenzo Cantoni
3. Identifying the Main Service Elements for Customer-oriented Live Guided Virtual Tours
Rosa Repo and Juho Pesonen
SESSION 1: ST: SHARING ECONOMY IN TRAVEL & TOURISM
Chair: Estela Mariné-Roig
1. Identifying the Elements of Great Online Customer Encounters
Johanna Heinonen and Juho Pesonen
2. Using Machine Learning Methods to Predict Demand for Bike Sharing
Chang Gao and Yong Chen
3. Platform Stress in Hospitality – Focusing on the technology dimension
Jae Eun Park, Namho Chung and Chulmo Koo
SESSION 1: MISCELLANEOUS
Chair: Bruce Wan
1. * Leveraging Blockchain in Medical Tourism Value Chain
Sreejith Balasubramanian, Shalini Ajayan and Cody Paris
2. Understanding Hotel Employees’ and Guests’ Perceptions of Smart Hotels Using Q Methodology
Ye Shen
10:00-10:15 OFFICIAL WELCOME AND CONFERENCE OPENING
Juho Pesonen, Interim President, IFITT
Hanqin Qiu, Distinguish Professor and Dean, College of Tourism and Service Management, Nankai University.
Moderator: Anyu Liu
10:15- 11:15 KEYNOTE 1
Impact of Internet and Data on China’s Tourism Industry
Speaker: Dongdong (Tony) Duan, Board member of TEA APAC, Partner & COO of Max-Matching Entertainments Co. Ltd
Moderator: Hanqin Qiu
11:15-11:30 BREAK
11:30 – 12:30 KEYNOTE 2
Managing digital well-being in the tourism industry
Speaker: Uglješa Stankov, Professor, University of Novi Sad
Moderator: Juho Pesonen
12:30-13:30 BREAK
13:30-15:00 PANEL 1
Data and Destination Management
Panellist:
Vera Shanshan Lin, Associate Professor, Zhejiang University;
Ray Wang, Fliggy Hotel Business;
Diego Acuña, Country Manager, Datappeal
Moderator: Yoo Ri Kim
15:00-16:00 JITT board meeting (Closed-door)
15:00-16:00 KEYNOTE 3
Hospitality Service & Next Gen Technology
Speaker: Anja Luthje, CEO and founder of Unique Hospitality
Moderator: Katerina Berezina
16:00-16:45 WRAP-UP (Closed-door)
Seunghun Shin, General Secretary, IFITT

* Candidates to ENTER22 Best Paper Awards

THURSDAY, 13 JANUARY, 2022: ENTER22 Day 2 / China Day

Time Zone: UTC+1 Main Hall Room 1: Research Track Room 2: Research Track Room 3: Research Track
03:00-3:15 CHINA DAY OPENING
Hanqin Qiu, Distinguished Professor and Dean, College of Tourism and Service Management, Nankai University.
03:15-4:15 KEYNOTE 1
How to Brand a City Around the Globe Effectively Under the Digital Age
Speaker: Rudong WANG, Division Chief of International Exchange and Cooperation, Suzhou Municipal Bureau of Culture, Radio, Television and Tourism, China
Moderator: Hanqin Qiu
04:15-4:30 BREAK
04:30-5:30 KEYNOTE 2
Information Capacity Construction of Tourism Enterprises Speaker: Yuan Li, General Manager of Technology Department, China Tourism Group
Moderator: Eve Ren
05:30-5:45 BREAK
05:45-6:45 PANEL 1
Digital Education in Tourism and Hospitality
Panellist:
Dongdong (Tony) Duan, Board member of TEA APAC, Partner & COO of Max-Matching Entertainments Co. Ltd;
Tingting Li, Spring Group;
Mu Zhang, Professor, Shenzhen Tourism College, Jinan University;
Xiaoyi Li, College of Tourism and Service Management, Nankai University
Moderator: Chunxiao Li
06:45-7:00 CHINA DAY CLOSING
Hanqin Qiu, Distinguished Professor and Dean, College of Tourism and Service Management, Nankai University.
07:00-08:00 SESSION 2: TECHNOLOGY
Chair: Sangwon Park
1. Virtual Reality: A Simple Substitute or New Niche?
Victoria-Ann Verkerk
2. Emergence and rapid popularization of paid web-conferencing-application-based tours in Japan: an analysis of their business potential
Kennichiro Hori, Ibuki Yoshida, Miki Suzuki, Yiwen Zhu and Yohei Kurata
3. Online travel planning for families with a child with a disability
Mohamed Reda Khomsi, Karl Delorme and Cyril Martin
SESSION 2: SOCIAL MEDIA & USER-GENERATED CONTENT
Chair: Cody Paris
1. Management response to online review: The case of Hong Kong luxury hotels
Suki Siuki Tam, Lawrence Hoc Nang Fong and Rob Law
2. The Usage of Emoji in Tourism-related Instagram Posts: Suggestions from a Marketing Perspective
Viktoria Distl, Roman Egger, Ugljesa Petrovic, Viet Linh Phan and Simon Wiesinger
3. Destination image of DMO and UGC on Instagram: A machine-learning approach
Roman Egger, Oguzcan Gumus, Elza Kaiumova, Richard Mükisch and Veronika Surkic
SESSION 2: ST: BIG DATA & SMART TOURISM
Chair: Jian-Wu Bi
1. Towards a strengths-based personal informatics framework for transformative tourism experiences: a phenomenological study on serious leisure practitioners
C.K. Bruce Wan, Cees J.P.M. de Bont, Paul Hekkert and Kenny K.N. Chow
2. Content-based Recommendations for Crags and Climbing Routes
Iustina Ivanova, Marina Andric and Francesco Ricci
3. Visualizing and Comparing Online Travel Reviews of the Great Walls: A Data Mining Approach
Jing Lin and Nadezda Sorokina
08:00-08:30  BREAK BREAK BREAK
08:30-09:30 SESSION 2: DESTINATIONS
Chair: Juho Pesonen
1. * Navigation by Revealing Trade-offs for Content-Based Recommendations
Linus W. Dietz, Sameera Thimbiri Palage and Wolfgang Wörndl
2. Multisensory VR Experiences in Destination Management
Barbara Prodinger and Barbara Neuhofer
3. * Do DMOs promote the right aspects of the destination? A study of Instagram photography with a visual classifier
Lyndon Nixon
SESSION 2: ST: SHARING ECONOMY IN TRAVEL & TOURISM
Chair: Eva Martín-Fuentes
1. A Framework of Financial Resilience for Peer-to-Peer
12
Accommodation Hosts Under COVID-19
Yu-Hua Xu, Shihan Ma and Xinyue Li
2. Window to the Destination: Tourists’ Local Experience via “Online Experiences” on Airbnb amid the Pandemic
Junjiao Zhang and Hanqin Qiu
3. Users versus Non-users: The impact of experience on hotel guests’ attitudes toward service robots in hotels
Patrycja Brylska, Cihan Cobanoglu and Seden Dogan
SESSION 3: ST: TRAVEL IN THE METAVERSE
Chairs: Ulrike Gretzel
1. How to design hotel gamified applications effectively: Understanding the motives of the users as hotel visitors
Demos Parapanos and Elina Michopoulou
2. Escaping Loneliness through Tourist-chatbot Interactions
Peng Wang and Jun Shao
3. Exploring the impact of travel vlogs on prospect tourists: A SOR based theoretical framework
Wenliang Li, Yoo Ri Kim, Caroline Scarles and Anyu Liu
10:00-11:00 IFITT AWARD CEREMONY
Jason Stienmetz, Treasurer, IFITT
Berta Ferrer-Rosell, Director of Research Excellence, IFITT
Juho Pesonen, Interim President, IFITT
11:00-12:00 INNOVATION CHALLENGE “SMART CITIES AND HUMAN SETTLEMENTS”
Wolfram Hoepken, Professor for Business Informatics, University of Applied Sciences Ravensburg-Weingarten
Claudia Brözel, Professor, Eberswalde University
12:00-13:30 BREAK
13:30-15:00 PANEL 2
Smart Tourism in the Post Covid-19 Era
Panellist:
Jan Krasnodebski, Senior Director of Machine Learning Science,
Expedia Group;
Tomi Pienimaki, SDO, Finnair;
Steve Hood, Senior Vice President of Research, STR
Moderator: Seunghun Shin
15:00-16:00 KEYNOTE 3
Speaker: Carlos Romero Dexeus Director of Tourism Research, Development & Innovation at SEGITTUR
Moderator: Miren Aurkene Alzua Sorzabal
16:00-16:30 KEYNOTE 4
Global Hotel Industry Update
Speaker: Stephen Hood, Senior Vice President of Research, STR
Moderator: Juho Pesonen
16:30-17:15 Wrap-Up (Closed-door)
Seunghun Shin, General Secretary, IFITT

* Candidates to ENTER22 Best Paper Awards

FRIDAY, 14 JANUARY, 2022: ENTER22 Day 3

Time Zone: UTC+1 Main Hall Room 1: Research Track Room 2: Research Track
07:00-08:00 SESSION 1: ST: DIGITAL EDUCATION AND TRAINING IN TOURISM & HOSPITALITY
Chairs: Hanqin Qiu & Junijao Zhang
1. Analyzing individual, institutional, and regional contributions to e-tourism: the case of ENTER proceedings (1996–2021)
Suki Siuki Tam, Huiyue Ye, Rob Law and Lawrence Hoc Nang Fong
2. eLearning for tourism during Covid-19 – learning from students’ perspectives. A pilot study
Lea Hasenzahl, Soha Ghezili and Lorenzo Cantoni
3. An Empirical Study on the Impact of Prior Information Provision Methods on Participants’ Perceptions in Tasting Marketing
Hisashi Masuda and Kengo Matsumura
SESSION 3: ST: BIG DATA & SMART TOURISM
Chair: Kun Zhang
1. Topic Modelling of Tourist Dining Experiences based on the GLOBE Model
Roman Egger, Angela Pagiri, Barbara Prodinger, Ruihong Liu and Fabian Wettinger
2. Using the Behavior Change Wheel to design an app to change tourist behavior and increase dispersal into regional areas
Martha Wells, Kristy de Salas and Anne Hardy
3. Business Intelligence and The Public Management of Destinations: The View of DMOs
Francisco Femenia-Serra, Aurkene Alzua-Sorzabal and Aitziber Pousa
08:00-08:30 BREAK BREAK
08:30-09:30 SESSION 1: COVID-19
Chair: Lorenzo Cantoni
1. Communicating to tourists during and post-Covid-19: What do they want (need) to hear?
Laura Zizka, Meng-Mei Chen, Effie Zhang and Amandine Favre
2. An Exploratory Study of Consumers’ Travel-Related Concerns About COVID-19
Wenqi Wei and Irem Onder
3. Building resilient smart cities for sustainable urban tourism in Africa post-COVID-19 pandemic
Erisher Woyo and Dandison Ukpabi
SESSION 2: ST: TRAVEL IN THE METAVERSE
Chairs: Chulmo Koo
1. * Monitoring Human-Wildlife Interactions in National Parks with Crowdsourced Data and Deep Learning
Bing Pan, Virinchi Savanapelli, Abhishek Shukla and Junjun Yin
2. Exploring the utilitarian and hedonic value derived from tourism pre-experiences with virtual reality: differences between destinations and accommodations
Carlos Flavián, Sergio Ibáñez-Sánchez and Carlos Orús
3. Travel Incheon as a Metaverse: Smart Tourism Cities Development Case in Korea
Taehyee Um, Hyunkyu Kim, Hyunji Kim, Jungho Lee, Chulmo Koo and Namho Chung
09:30-11:00 PANEL 1
Understanding of Human Nature, Smart Tourism and Metaverse
Panellist:
Chulmo Koo, Professor, Kyung Hee University, Korea
Ulrike Gretzel, Senior Fellow, University of South California, USA
Moderator: Seunghun Shin
11:00-11:30 BREAK
11:30-13:00 PANEL 2
Neuroscience Consumer Behaviors
Panellist:
Mimi Li, Associate Professor, Hong Kong Polytechnic University, China
Xiaoting Huang, Professor, Shandong University, China
Oscar Haven, Senior Customer Success Manager, iMotions
Moderator: Erin Ling
13:00 – 13:30 BREAK
13:30-15:00 XCHANGE PRESENTATION
Moderators: Katerina Volchek & Kasha Minor
1. Are we facing hidden overtourism?
Andrei Kirilenko, Shihan Ma, Lijuan Su, Frank Waddel and Stephen Hood
2. Exploring evacuation patterns during Hurricane Irma: the differences between residents and tourists
Yuting An and Andrei Kirilenko
3. Analysis of Main Topcis of Revenue Management in the Hospitality and Touirsm Management Programs
Lan Li
4. To develop a new travel experience to be relaxed in nature
Atsushi Ito, Yuko Hiramatsu, Kazutaka Ueda, Yasunari Harada, Miwa Morishita and Akira Sasaki
5. How Much Authentic Is Too Much? Incorporating Neurophysiology to Explain Tourist Experience with Traditional FoodCelso Brito and Katerina Volchek
6. The antecedents of online switching costs and its effect on e-loyalty: evidence of online hotel booking market
Jinwen Tang, Yuanyuan Fan and Jingna Wang
7. Research on encryption of passenger data
Wu Lin
15:00-16:30 PANEL 3
Inclusive e-Tourism
Panellist:
Albert Kimbu, University of Surrey
Mo Talukder, GeoTourist
Kristina Liburd, Viageur TBC
Moderator: Yoo Ri Kim
16:30-17:15 CLOSING
Juho Pesonen, Interim President, IFITT
Hanqin Qiu, Distinguish Professor and Dean, College of Tourism and Service Management, Nankai University
Host of ENTER23
Moderator: Anyu Liu

* Candidates to ENTER22 Best Paper Awards