Opening
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Moderation: Charlotte Lamp Davies

Using Digitisation to Make Tourism More Sustainable? An Applied Perspective.
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Prof. Dr. Dirk Schmücker Vice Director, German Institute for Tourism Research

Leveraging Technology to Make Hotel Operations More Environmentally Sustainable
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Prof. Dr. Sara Dolnicar - Professor, The University of Queensland, Editor-in-chief of the Annals of Tourism Research

From Human Touch to Human Tech: The Challenge of Frictionless Travel Beyond COVID-19
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Anna Kofoed, Amadeus

Opening
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Berta Ferrer-Rosell, Sai Liang & Frederick Dayour (PhD Workshop Chairs), Zheng Xiang (IFITT President) & Claudia Brözel (ENTER21 Overall Chair)

Panel Discussion
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Moderation: Charlotte Lamp Davies

Research On Rating Scale Systems of OTAs (recorded)
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Dr. Eva Martin-Fuentes

Robotic Applications to Hospitality and Tourism (recorded)
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Prof. Rob Law

Break 30 min.
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PhD Proposal Clinic: Smart Tourism
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This clinic will take place in the room "Space" - Mentors: Estela Marine-Roig & Paco Femenia-Serra

The Future of Business Travel: Current Mobility Management Issues and the Impact of the COVID-19 Pandemic
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Christoph Carnier, President, VDR - The German Business Travel Association

Break 30 min.
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The Future of Jeju Smart Tourism
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Koh, Sun-Young, PhD

Which Future Moves Us?
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Oliver Puhe

Building an Open Data Ecosystem for Reviews
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Dina Carabas - Chairperson, Open Reviews Association

ENTER the Future of Hospitality – Based on Conjoint Research and Innovation Networks
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Prof. Dr.-Ing. Vanessa Borkmann - Frauenhofer Institute

Digital Transformation and Sustainability in the Hospitality Industry
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Madhu Rajesh - Chief Executive Officer, Sustainable Hospitality Alliance

Break 30 min.
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Closing: Wrap-Up and Announcement of the Best PhD Proposals
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Berta Ferrer-Rosell, Sai Liang & Frederick Dayour (PhD Workshop Chairs)

Industry Insights on Opportunities and Challenges of Digital Visitor Management in Times of Corona
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Dominik Huber, Research Manager R&D and Martin Soutschek, Director R&D, Outdooractive GmbH

ENTER21 Innovation Challenge: ICT for Sustainability and eQuality
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Moderation: Claudia Brözel, Eberswalde University for Sustainable Development and Wolfram Höpken, University of Applied Sciences Ravensburg-Weingarten

A Fireplace Chat with IFITT Presidents
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Moderated by Charlotte Lamp Davies

How COVID-19 is Changing Travel Patterns – Data Insights and Case Studies
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Anna Au-Yeung, Global Head of Destination Marketing, Travelport

IFITT Award Ceremony
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Moderation: Zheng Xiang, President of IFITT

ENTER Award Ceremony
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Moderation: Wolfgang Wörndl, Research Track Co-Chair and Berta Ferrer-Rosell, PHD Workshop Chair

Wrap-up
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Moderation: Charlotte Lamp Davies

Wrap-up
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Moderation: Charlotte Lamp Davies

Wrap-up & Closing
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Zheng Xiang, Claudia Brözel, Hanqin Qiu

Closing
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Closing
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Virtual Destination Program: Not-In-A-Pub Quiz with Unseen Tours, London
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Now it´s time to relax & enjoy some after-work fun on different continents. What & where? We are preparing some nice surprises...!

Virtual Destination Program: Welcome to Enjoy the Natural Outdoor Diversity of Albania
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Now it´s time to relax & enjoy some after-work fun on different continents. What & where? We are preparing some nice surprises...!

Virtual Destination Program: Lockdown Stories – Grassroot Experience in the Favelas of Rio de Janeiro
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Now it´s time to relax & enjoy some after-work fun on different continents. What & where? We are preparing some nice surprises...!